1. Return Eligibility
Returns are accepted only under the following circumstances:
- The product delivered is damaged or defective.
- You have received an incorrect product.
- The product has expired before delivery.
- The package was tampered with during transit.
2. Return Request Timeline
Customers must initiate a return request within
48 hours of receiving the product.
3. Non-Returnable Products
For safety and hygiene reasons, we cannot accept returns for products that
have been opened, used, or partially consumed.
The following categories are non-returnable once opened:
- Meal Replacement Shakes
- Energy Drinks
- Protein Powders
- Herbal Products
4. How to Request a Return
To initiate a return, please contact our customer support team with the
following details:
- Order Number
- Customer Name and Contact Information
- Clear photographs of the product and packaging
- Description of the issue faced
5. Return Approval
Once the return request is verified and approved, our team will provide
instructions for the return process. Products must be returned in their
original packaging wherever applicable.
6. Return Shipping
In cases where the return is due to an error on our part, Flora Herbals
will bear the return shipping costs. For other approved returns, shipping
charges may be applicable.
7. Contact Information
For any return-related queries, please contact us using the details below:
8. Policy Updates
Flora Herbals reserves the right to modify this Return Policy at any time
without prior notice. Any changes will be updated on this page and will
become effective immediately upon publication.