Frequently Asked Questions

What is floraherbals? +

floraherbals is an online store offering a curated range of Indian products including wellness, beauty, personal care, food and lifestyle products for customers in the United States.

Where do you ship? +

We currently ship across the United States. Shipping availability may vary for certain products or locations.

How long does delivery take? +

Processing Time: 1–5 business days.
Delivery Time: 3–7 business days.

Estimated total delivery time is usually 4–12 business days.

Do you offer free shipping? +

Yes.

We offer FREE Express Shipping on eligible orders above $58 USD.

Shipping charges are calculated and displayed at checkout.

How can I track my order? +

Once your order is shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking updates to appear.

Can I cancel my order? +

Orders may be cancelled within 24 hours of placement.

Once an order has been processed or shipped, cancellations may no longer be possible.

Contact: info@floraherbals.com

What is your return policy? +

We accept eligible returns within 14 days of delivery.

Products must be unused, unopened, and in original packaging.

Please review our Return & Refund Policy for full details.

What should I do if I receive a damaged or incorrect item? +

If you receive a damaged, defective, expired, or incorrect product, please contact us within 3 days of delivery.

Email: info@floraherbals.com

• Your order number
• Photos of the item and packaging
• A description of the issue

Are your products authentic? +

Yes. We strive to source genuine and quality products from trusted suppliers and brands.

Why does the product color or packaging look different? +

Actual product packaging, colors, and appearance may vary slightly due to:

• Manufacturer updates
• Screen/device settings
• Lighting and photography

Is my payment information secure? +

Yes. Our store is powered by Shopify and uses secure encryption and trusted payment gateways to protect your information.

How can I contact customer support? +

Phone: +91 7742924007
Email: info@floraherbals.com