1. Eligibility for Refund
Refund requests will only be considered under the following circumstances:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product is missing from the order.
- The package is tampered with at the time of delivery.
2. Non-Refundable Items
Due to the nature of health and wellness products, we do not accept returns or
provide refunds for products that have been opened, used, or consumed.
The following product categories are generally non-refundable once opened:
- Meal Replacement Shakes
- Energy Drinks
- Protein Powders
- Herbal Products
3. Refund Request Process
To request a refund, customers must contact our support team within
48 hours of receiving the order. Please provide:
- Order number
- Customer name and contact details
- Photographs of the product and packaging (if damaged or incorrect)
- A brief description of the issue
4. Refund Approval
Once the complaint has been reviewed and approved by our team, the refund will
be initiated to the original payment method used during purchase.
5. Refund Timeline
Approved refunds are generally processed within
7–10 business days. The actual credit time may vary depending
on the customer's bank or payment provider.
6. Cancellation Policy
Orders can only be cancelled before they are dispatched. Once an order has been
shipped, it cannot be cancelled. In such cases, the refund policy mentioned above
shall apply.
7. Contact Information
For any refund-related queries, please contact us using the details below:
8. Policy Updates
Flora Herbals reserves the right to modify this Refund Policy at any time without
prior notice. Any updates will be posted on this page and will become effective
immediately upon publication.